Shipping & Returns Policy
Everything you need to know about pan-India roll dispatch, lorry receipts (LR), packaging integrity, and our pre-cut quality replacement guarantee.
Reliable Dispatch for Running Stock
Orders for running fabric lots and in-stock rolls are packaged and handed over to designated road transport agencies promptly upon payment verification from our Surat godown.
Western India
24 - 48 Hours
Gujarat, Maharashtra, Rajasthan, MP
North & South
2 - 4 Days
Delhi NCR, Punjab, Karnataka, TN
East & Remote
4 - 6 Days
West Bengal, Bihar, Assam, NE
Freight Partners & LR Booking
Fabric rolls are booked via accredited commercial road transport companies operating out of the Surat textile market (e.g., V-Trans, TCI Freight, ARC, Safechem, Delhivery, or the buyer's preferred local transport agency).
Upon booking, a photographic copy of the official Lorry Receipt (LR / Bilty) is shared immediately via WhatsApp so your warehouse team can track consignment movement and arrange godown clearance.
Heavy-Duty Export Packaging
To safeguard shirting rolls during long-distance transit against rain, dust, and handling damage:
- Each roll is first sealed in heavy gauge transparent LDPE polythene sleeves.
- Outer layers are packed into heavy-duty woven HDPE waterproof tarpaulin bales tightly stitched with industrial yarn.
- Consignment markings (consignee name, city, bale number, and roll meterage) are stenciled clearly on outer packaging.
Return & Pre-Cut Quality Guarantee
Textile Quality Inspection Guarantee:
We stand behind the weave density, GSM specifications, and colorfastness of every lot we dispatch. If you identify a genuine manufacturing defect, weaving blemish, or substantial shade mismatch in an uncut roll, notify our Surat counter within 48 hours of cargo arrival.
We will promptly authorize an exchange, replacement roll, or credit note upon receiving photographic verification.
*Reminder: In accordance with standard Surat textile market trade rules, fabric rolls that have already been cut, tailored, washed, or chemically processed cannot be returned.
Need assistance tracking an existing shipment or booking a specific transporter?
Call Dispatch Desk: +91 70696 65576